Policies | Fyder

Agreement

These Terms of Service (“Terms”) form a binding agreement between you (“Customer”, “you”) and Fyder (“Fyder”, “we”, “us”) for use of Fyder OS and related products, websites, APIs, and support services (collectively, the “Services”).

By creating an account, starting a trial, or using the Services, you agree to these Terms. If you are accepting on behalf of a company, you represent that you have authority to bind that company.

2. Accounts and eligibility

You must provide accurate account information and keep credentials secure. You are responsible for activity under your account.

You must be at least 18 years old (or the age of majority in your jurisdiction) and able to form a legally binding contract to use the Services.

3. License and acceptable use

Subject to these Terms and your subscription plan, Fyder grants you a limited, non-exclusive, non-transferable right to access and use the Services for your internal business purposes.

You may not reverse engineer, abuse, disrupt, or misuse the Services, or use them to violate law, infringe rights, or harm others. Additional rules appear in the Acceptable Use Policy.

4. Customer content

You retain ownership of content you upload or generate through the Services (“Customer Content”). You grant Fyder a limited license to host, process, transmit, and display Customer Content solely to provide and improve the Services.

You represent that you have all rights needed to provide Customer Content and that it does not violate law or third-party rights.

5. Fees, term, and termination

Paid plans are billed according to your selected subscription and the Billing & Subscription Policy. Trials convert to paid plans unless cancelled before the trial ends, where applicable.

Either party may terminate for material breach if not cured within a reasonable period after notice. Upon termination, your access ends and we may delete Customer Content after any applicable retention window, except where law requires retention.

6. Disclaimers and limitation of liability

Except as expressly stated, the Services are provided “as is” without warranties of uninterrupted or error-free operation.

To the maximum extent permitted by law, Fyder’s aggregate liability arising out of these Terms is limited to the fees paid by you to Fyder for the Services in the twelve (12) months before the claim. Fyder is not liable for indirect, incidental, special, consequential, or lost-profit damages.

7. Governing law

These Terms are governed by the laws of India, without regard to conflict-of-law principles, unless a written order form states otherwise. Courts in Pune, Maharashtra shall have exclusive jurisdiction, subject to mandatory consumer protections that cannot be waived.

1. Who we are

Fyder provides software platforms for websites, commerce, bookings, and apps. This Privacy Policy explains how we process personal data as a controller for our marketing site and account administration, and as a processor for Customer Content processed on behalf of merchants.

2. Information we collect

We may collect account details (name, email, phone, company), billing information, usage and device data, support communications, and cookies/analytics identifiers.

When you use Fyder as a merchant, end-customer data in your storefront or bookings flows is Customer Content controlled by you; we process it under your instructions.

Identity and contact data
Business and workspace configuration
Payment and subscription metadata (processed via payment partners)
Product usage, logs, and diagnostics
Support tickets and correspondence

3. How we use information

We use personal data to provide and secure the Services, authenticate users, process payments, communicate product updates, improve features, prevent abuse, and comply with legal obligations.

4. Sharing

We do not sell personal information. We share data with service providers (hosting, analytics, email, payments, support tools) under contracts that require appropriate protection, and when required by law or to protect rights and safety.

5. Retention and rights

We retain data only as long as needed for the purposes above, including legal, accounting, and dispute-resolution needs. Depending on your location, you may have rights to access, correct, delete, or export personal data, or object to certain processing. Contact privacy@fyder.com to exercise rights.

6. International transfers and security

Data may be processed in India and other locations where we or our providers operate. We apply contractual and technical safeguards appropriate to the transfer. See the Security Policy for additional controls.

1. What are cookies?

Cookies are small text files stored on your device. We also use similar technologies such as local storage and pixels to remember preferences, keep you signed in, and understand product usage.

2. Types we use

We group cookies by purpose:

Essential — authentication, security, load balancing, and core product function
Preferences — language, theme, and remembered settings
Analytics — aggregated traffic and feature usage to improve Fyder
Marketing — where enabled, to measure campaigns and relevant outreach

3. Managing cookies

You can control non-essential cookies through your browser settings and, where available, our cookie preference controls. Blocking essential cookies may prevent parts of the Services from working.

4. Updates

We may update this Cookie Policy as our technologies change. Material updates will be reflected by the “Last updated” date on this page.

1. Plans and billing cycles

Subscriptions are offered on monthly or annual cycles (or other cycles stated at checkout). Fees are charged in advance unless an order form says otherwise.

Prices shown exclude applicable taxes unless stated. You authorize Fyder and its payment partners to charge your selected payment method for recurring fees.

2. Renewals and plan changes

Paid plans renew automatically at the end of each billing period unless cancelled before renewal. Upgrades take effect immediately or at the next cycle as indicated in-product; downgrades typically apply at the next renewal.

3. Invoices and failed payments

Invoices and receipts are available in your billing portal where enabled. If a payment fails, we may retry charges, notify you, and suspend access until payment is restored.

4. Promotions and credits

Promotional pricing, credits, and partner discounts are subject to stated conditions and may not be combinable. Unused credits generally expire as disclosed at issuance.

1. Cancellation

You may cancel a subscription from your account billing settings or by contacting support. Cancellation stops future renewals; you typically retain access through the end of the paid period already billed.

2. Refunds

Except where required by law or expressly stated for a promotion or trial, subscription fees are non-refundable once a billing period begins.

If Fyder permanently withdraws a paid feature you exclusively purchased as a standalone add-on, we may offer a pro-rata credit or refund at our discretion.

3. Chargebacks

Please contact support before initiating a chargeback so we can help resolve billing issues. Unresolved chargebacks may result in account suspension.

1. Prohibited activities

You may not use the Services to:

Violate applicable laws or regulations
Distribute malware, spam, or phishing content
Infringe intellectual property or privacy rights
Host or sell illegal goods or services
Attempt unauthorized access to systems or data
Interfere with platform integrity, security, or availability
Misrepresent affiliation with Fyder or others

2. Content standards

Customer Content must not include unlawful, hateful, exploitative, or grossly deceptive material. Fyder may remove content or suspend accounts that violate this policy.

3. Enforcement

We may investigate suspected violations, cooperate with law enforcement, and take action including warnings, feature limits, suspension, or termination.

1. Security program

Fyder maintains administrative, technical, and physical safeguards designed to protect the Services and Customer Content against unauthorized access, alteration, disclosure, or destruction.

2. Controls

Controls may include encryption in transit, access controls and least privilege, authentication protections, logging and monitoring, vulnerability management, and employee security awareness practices.

3. Customer responsibilities

Customers are responsible for securing their credentials, configuring workspace permissions appropriately, and protecting devices used to access Fyder.

4. Incident response

If we become aware of a security incident affecting Customer Content, we will investigate and notify affected customers without undue delay as required by law and contract.

1. Support channels

Support is available through in-product help, email, and designated contact forms. Enterprise plans may include additional channels as stated in an order form.

2. Scope

Support covers product defects, account access issues, billing questions, and guided configuration within Fyder. Support does not include custom development, third-party app debugging outside Fyder integrations, or on-site professional services unless purchased separately.

3. Response targets

We aim to acknowledge requests promptly during business hours. Target response times may vary by plan severity and are further described in the SLA for eligible plans.

1. Eligibility

This Service Level Agreement (“SLA”) applies to paid plans that expressly include SLA coverage. Free trials and beta features are excluded unless stated otherwise.

2. Uptime commitment

Fyder targets 99.5% monthly uptime for core production Services, excluding scheduled maintenance announced in advance and force majeure events beyond our reasonable control.

3. Service credits

If monthly uptime falls below the commitment, eligible customers may request a service credit calculated as a percentage of that month’s subscription fees for the affected Service. Credits are the sole remedy for SLA breaches unless an order form provides otherwise.

Credit requests must be submitted within thirty (30) days after the affected month with reasonable supporting detail.

4. Exclusions

Downtime caused by customer configurations, third-party services outside Fyder control, internet connectivity issues, misuse, or suspension for non-payment is excluded from uptime calculations.

1. Merchant responsibilities

If you sell products or services through Fyder Commerce, you are the merchant of record toward your buyers unless a written agreement states otherwise. You are responsible for product descriptions, pricing, taxes, fulfillment, returns, and customer service for your store.

2. Payments and payouts

Payment processing may be provided by third-party payment partners. You must complete required KYC/KYB checks and comply with partner terms. Payout timing, reserves, and chargeback handling follow those partner rules and your Fyder plan settings.

3. Prohibited goods and services

Merchants may not sell items prohibited by law, payment-network rules, or the Acceptable Use Policy. Fyder may suspend storefronts that present elevated fraud, compliance, or brand-risk concerns.

4. Buyer data

Buyer personal data collected through your storefront must be handled under your privacy notice and applicable law. Fyder processes such data as a processor to operate checkout, orders, and notifications you configure.